Norbreck Castle Hotel (Blackpool)
This hotel looks quite impressive from the outside, but
sadly the interior is really rather shabby.
As the largest hotel in Blackpool, I understand that coach
parties are the only way forward for such a hotel, but with volume, comes lack
of service. Queues to check in, overcrowding, and poor service are the norm.
Our room was tiny, cold and unwelcoming. The windows were frosted, so we had no
view, and the heating only came on between 6pm and 8pm. The bed was hard, and
facilities were poor.
In the bar/café area, everywhere was sticky and grubby, with
lots of uncleared tables. The carpets and chairs were threadbare, and our cup
of tea was stewed and undrinkable.
Toilets in the public areas were best avoided.
We upgraded to a dinner in the Boston restaurant, and to be
fair, the food was good, and so was the service.
Breakfast was fair, but the plates were cold, even though
the sign advised caution: hot plates!
Checking out was a nightmare as several coach parties all
crammed into the reception area, so there was nowhere left to sit and wait.
4/10
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